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海淘售后处理之实用英语模板大汇总

来自:实用工具 主题站     作者:海淘贝管理     2014-7-13 18:39:42
海淘一族也不是顺风顺水的,经常会遇到很多的售后问题,有的网友英语不是很出彩,遇到售后问题需要俩系国外客服会比较吃力,小编今天帮大家汇总了常用的实用英语模板大汇总,希望大家通过收藏实用英语模板大汇总,轻松搞定海淘售后问题!

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一般的邮件处理需要24-48小时,如果急的单最好LIVE CHAT,不急的话可以用下列模板发邮件处理。如果遇到特殊问题不明白怎么表述,把情况发到海淘贝客服邮箱2248632003@qq.com,主题为:“翻译”,海淘贝会翻译好回复给你。

一、账号登录出现问题:
Hi there,
My account is 2248632003@qq.com(账号邮箱), but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks.

二、催促网站发货:
Hi there,
My order number is 123457(订单号), which was placed on 05/22/2014(订单日期).  I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks.

三、要求发货合箱:
Hi there,
My order number is123457(订单号), which was placed on 05/22/2014(订单日期). I'm writing to check if you will ship all things that I ordered  in a single package. Please do not separate them into several packages. Thank you.

四、申请退货:
Hi there,
My order number is 123457(订单号), which was placed on 05/22/2014(订单日期).  I don't like it since color is different from what I have expected(退货理由). Can you offer me free shipping label to return it? Thanks.

五、追问快递号:
Hi there,
My order number is 123457(订单号), which was placed on 05/22/2014(订单日期).  May I have the tracking number of it? Thanks.

六、要求退回价格差:
Hi there,
My order number is 123457(订单号). XXX was $20(下单时的价格) and it is $15(现在的价格) now so I strongly request price match, which is $5(差价). Please refund the difference to my original credit card. Thanks.

七、追问砍单原因:
Hi there,
My order number is 123457(订单号), which was placed on 05/22/2014(订单日期).  However, you cancelled it without notifying me. May I know the reason?

八、修改送货地址:
Hi there,
My order number is 123457(订单号), which was placed on 05/22/2014(订单日期). I wanna request to change shipping address, which is XXX(新地址). Thanks.

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