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6pm收货后发现发错货,联系客服邮件模版

来自:实用工具 主题站     作者:海淘贝管理     2014-10-30 20:44:24
作为海淘大户的6pm经常出现各种问题,很多细心地网友也逐渐总结了自己的一些技巧,比如6pm发错货而自己在国内收到了该怎么办?这是很多网友反馈遇到过的问题,下边是热心网友与6pm客服交流取得解决的办法。

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事情原由:6pm貌似经常发错货啊,刚收到一双靴子7M的,我买的是5.5M啊,6pm又发错货了。东西已经到了国内我的手里,退回去是不可能了,找了个英文模板,给客服发过去,原文如下:

“o : Customer service depertment  
I ordered one pair of  shoes in your online store 6pm , the brand is Frye and the size i ordered is 5.5m. But i found it's totally wrong size( 7.5m )after i received the  shoes. and it's not my size at all.I should declare that I'm an abroad customer and I come from China,What's the problem ? and what should i do ? i have to say it brought me much trouble by u picking the wrong size for me. Please let me know your solution how to solve the problem asap.  I hope to get a reasonable explanation and compensate my loss!As I said,I'm an abroad customer,if I return the goods to the United States by mail,I will pay at least $50! 
Look forward to your reply.Thank you so much! 

客服竟然理解了,说是第一次就把钱退给你了,鞋子送你了,下次就不可以了。

大家可以参考一下如果遇到同样的问题可以尝试与6pm沟通解决,但是作为业界良心,不要故意找6pm索要补偿,原本没有问题硬说有问题,保持海淘生态的良好发展,大家切记!

最后感谢网友@smileagain 的攻略推荐。

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